The new CSW – Customer Service World website showcases the international call center with locations in Palma de Mallorca, Bratislava, and Brazil. WebDesign Mallorca created a platform that quickly guides both job seekers and companies to the appropriate services and job listings.
Further details...
For this project, the optimal connection between career opportunities and service overview was the focus:
Structure & Navigation
A clear main navigation leads to About Us, Vision & Mission, Success Concept, Services, and Contact. A sticky header keeps menu items always in view, while a GDPR-compliant cookie notice ensures legal security.
Visual Design
Large hero images with a claim like “Start Your Career in Customer Service” speak directly to applicants. An airy layout with image carousels presents both the team culture and the home-office workplace attractively.
Technical Implementation
Responsive design ensures optimal display on smartphone, tablet, and desktop
Performance optimization through lazy loading and image compression
Modular CMS (bcms) allows easy maintenance of job postings and service descriptions
Content & Functionality
On the Career page, applicants immediately find Open Positions in Technical Helpdesk, Billing, Back Office, and Energy Provider Support. Automated application forms with file uploads simplify the contact process. At the same time, the Service section shows inbound and outbound services for business customers.
Conclusion
The CSW website combines clear information architecture, clearly focused job and service content, and powerful technology. This creates a platform that makes it easier for applicants to get started and provides companies with structured access to professional customer service.